Marketplace API Latency

Incident Report for PureSpectrum

Resolved

A release lead to unexpectedly high CPU usage on Redis. This release has been reverted and Redis load is back to normal. Response times remain stable. The latency mainly impacted the Platform UI for project management and creation

Posted Oct 29, 2026 - 15:55 UTC

Monitoring

A fix has been implemented and response times are back to normal

Posted Oct 29, 2026 - 15:25 UTC

Update

We are starting to see some signs of improvement, though response times are slower than normal. The team is continuing to investigate

Posted Oct 29, 2026 - 15:05 UTC

Investigating

We are investing an issue with latency on our Marketplace APIs

Posted Oct 29, 2026 - 14:35 UTC

This incident affected: Marketplace API (Buyer API, Supplier API, Transaction API, Feasibility API, Reconciliation API, Reporting).